Shipping policy

Shipping & Delivery Policy

Thank you for shopping with NoorNest.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you place an order through noornest.us.

1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.

After placing your order, you will receive:

  • An order confirmation email

  • A shipping confirmation email with tracking information once your order has been dispatched

During peak seasons, holidays, high-demand periods, or supplier processing delays, order processing may take up to 5 business days.

Processing time is separate from shipping time.

2. Shipping Fee

We offer a simple flat-rate shipping structure:

Flat Shipping Fee: $6.90 per order

There are no hidden shipping fees at checkout.

Shipping fees are non-refundable once an order has been processed or shipped, except in cases where the issue is confirmed to be caused by our fulfillment error.

3. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, carrier, customs process, and order volume.

United States:
5–10 business days

International Orders:
10–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Delivery may be affected by:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Seasonal logistics demand

  • Local delivery issues

  • Incorrect or incomplete shipping information

  • Events outside our direct control

4. Tracking Information

All eligible orders include tracking information.

Once your order has shipped, tracking details will be sent to the email address used at checkout.

Please note:

  • Tracking updates may take 2–5 days to appear after shipment

  • Tracking may update slowly during weekends, holidays, or carrier delays

  • Some international tracking updates may be limited depending on the destination country and local carrier

If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

5. Shipping Partners

We work with trusted logistics and delivery partners to ship NoorNest orders.

Depending on the destination, package size, and fulfillment location, orders may be shipped through carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local or regional delivery partners

Carrier selection is based on shipping availability, package details, and delivery destination.

6. Order Changes & Address Updates

If you need to update your shipping address, please contact us within 12 hours of placing your order.

Email: hournvxouser@gmail.com

Once an order begins processing, is packed, or has been shipped, we cannot guarantee that changes can be made.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, returned, or undeliverable due to:

  • Incorrect shipping address

  • Incomplete address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Local delivery restrictions

We may offer one of the following options depending on the situation:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Assistance with carrier-related information when possible

Original shipping fees are not refundable for address errors or failed delivery attempts caused by incorrect customer-provided information.

7. Lost, Delayed, or Stolen Packages

If your package is delayed or appears to be missing, please first check your tracking information and contact the shipping carrier directly.

If tracking shows that the package was delivered but you cannot locate it, please:

  • Check around your delivery location

  • Ask household members, neighbors, front desk, mailroom, or building management

  • Contact the shipping carrier to file a claim or delivery investigation

NoorNest will assist where possible, but final confirmation and resolution may depend on the shipping carrier’s investigation.

Once a package is marked as Delivered by the carrier, delivery responsibility generally transfers to the recipient.

NoorNest is not responsible for lost or stolen packages after confirmed delivery, but we will do our best to support customers with available tracking and carrier information.

8. Split Shipments

For orders containing multiple items, products may be shipped separately.

This may happen when:

  • Items are fulfilled from different locations

  • Items require separate packaging

  • Certain products are ready to ship earlier than others

If your order ships in multiple packages, you may receive more than one tracking number.

No additional shipping fee will be charged for split shipments unless otherwise stated at checkout.

9. International Shipping

NoorNest may ship to many international destinations where shipping service is available.

For international orders, please note:

  • Import duties, taxes, customs fees, and local charges are not included in the product price or shipping fee

  • These charges are determined by your country or local customs authority

  • Customers are responsible for any applicable import fees, taxes, or customs charges

  • Customs inspections or delays are outside our direct control

Customers are responsible for checking whether the product can be imported, received, or used in their country before placing an order.

NoorNest is not responsible for delays, fees, restrictions, or delivery issues caused by customs authorities or local import regulations.

10. Delivery Responsibility

We carefully process orders and provide tracking information when available.

However, shipping and delivery are handled by third-party carriers.

Once an order has been transferred to the carrier, delivery progress may depend on carrier operations, local delivery conditions, customs processing, and other external factors.

Once tracking shows that a package has been delivered, responsibility for the package generally transfers to the recipient.

11. Contact Information

For shipping-related questions, please contact our support team:

Email: hournvxouser@gmail.com
Official Store: https://noornest.us

We typically respond within 1–2 business days, Monday through Friday.

12. Final Notes

Shipping times are estimates and are not guaranteed.

Delays may occur due to external factors beyond our direct control, including carrier delays, customs processing, weather conditions, high order volume, or local delivery issues.

By placing an order with NoorNest, you agree to the terms outlined in this Shipping & Delivery Policy.

NoorNest Official Store
Muslim Products & Lifestyle Essentials
https://noornest.us