Return & Refund Policy

Return & Refund Policy

Thank you for shopping with NoorNest.

This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled for purchases made through noornest.us. Please review the terms below before requesting a return or refund.

1. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be returned with its original packaging, tags, accessories, manuals, and any included materials

  • A return request must be submitted within 30 days of delivery

  • The item must be shipped back within 7 days after return approval

  • Proof of purchase, such as an order number, receipt, or confirmation email, must be provided

Returns are subject to review and approval after the item is received and inspected.

2. Items That Cannot Be Returned

The following items are not eligible for return:

  • Gift cards

  • Clearance, sale, or final-sale items

  • Customized or personalized products

  • Items that have been used, worn, washed, altered, damaged, or missing parts

  • Items returned without original packaging or required accessories

  • Items that cannot be resold due to hygiene, condition, or safety concerns

For Muslim lifestyle products, certain items may not be accepted for return if they show signs of use, handling, wear, scent, stains, or damage after delivery.

3. Return Authorization Process

To request a return, please contact us by email:

Email: hournvxouser@gmail.com

Please include:

  • Your order number

  • The email address used at checkout

  • The item you wish to return

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

If your request is approved, we will provide return instructions. Returns sent without prior approval may be refused or may not qualify for a refund.

Customers must use a trackable shipping method when returning items. Please keep your shipping receipt until your return has been fully processed.

Unless the item is verified as defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs and the risk of loss during return transit.

4. Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to the original payment method

  • Refund processing typically takes 5–10 business days after approval

  • Your bank, card provider, or payment processor may require additional time to post the refund

Original shipping fees are non-refundable unless the return is due to a verified error on our part, such as an incorrect item being shipped or a confirmed product defect.

NoorNest reserves the right to refuse or reduce a refund if the returned item is used, damaged, incomplete, missing packaging, or returned in a condition different from how it was delivered.

5. Exchanges

We offer exchanges only when an item is verified as:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If an exchange is approved but a replacement is unavailable, we may issue a refund according to this policy.

To request an exchange, please contact:

Email: hournvxouser@gmail.com

Please include your order number and clear photos when applicable.

6. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that processing or shipment has not started.

Once an order begins processing, is packed, or has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery according to this policy.

We cannot guarantee that a cancellation request will be approved once fulfillment has started.

7. Shipping Fees, Address Issues & Delivery Problems

Shipping fees are non-refundable except in cases of verified store error, such as:

  • The wrong item was shipped

  • The item arrived with a confirmed defect

  • The package was returned due to an issue caused by our fulfillment process

If a package is returned or delayed due to:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Customs or carrier-related delays

We may offer one of the following options, depending on the situation:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Store assistance with the shipping carrier when possible

If tracking shows that a package was delivered but the package cannot be located, please contact the shipping carrier first. We will assist where possible, but final delivery confirmation and investigation may depend on the carrier.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A description of the issue

Please keep all original packaging materials until the issue is resolved.

After review, we may offer one of the following solutions:

  • Replacement

  • Replacement parts

  • Partial refund

  • Full refund

The final solution may depend on the item condition, available stock, the nature of the issue, and verification results.

9. International Returns

For international orders:

  • Duties, taxes, customs fees, and import charges are non-refundable

  • Customers are responsible for return shipping and related import charges unless the return is due to a verified error on our part

  • Customs delays, inspections, and local import requirements are outside our direct control

Customers are responsible for checking whether the product can be imported, received, or used in their country before placing an order.

10. Contact Information

If you have any questions about returns, refunds, exchanges, or order issues, please contact our support team:

Email: hournvxouser@gmail.com
Official Store: https://noornest.us

We typically respond within 1–2 business days, Monday through Friday.

NoorNest Official Store
Muslim Products & Lifestyle Essentials
https://noornest.us